Last Updated: 16/12/2025
We want you to be completely satisfied with your purchase. If not, here is how refunds work at WimShop Store.
1. Eligibility for Refund
You can request a refund if:
- You received a defective or damaged item
- The item is not as described
- You received the wrong product
Refund requests must be made within 7 days after receiving your order.
2. Conditions
To be eligible:
- The item must be unused
- Original tags and packaging must be intact
- Proof of purchase is required (order number or receipt)
3. Non-Refundable Items
- Items on final sale
- Used or damaged items (unless the damage was from delivery)
4. Refund Process
- Contact us via email or WhatsApp
- Provide photos of the item and packaging
- After confirmation, we will process your refund
Refunds are issued through:
- Store credit
- Exchange
- Original payment method (if applicable)
5. Contact Us
Email: contact@wimshop.store
WhatsApp: +212 642 278 109